Get in Touch

A gentle conversation
costs nothing.

Reach out and we will arrange a visit at a time that suits you — no pressure, no rush, and no obligation to proceed. You should not have to face this alone.

We'd love to hear from you.

Whether you are managing a bereavement, planning a move, or simply exploring your options — we are here. There is no wrong time to reach out, and no obligation to proceed after our initial conversation.


Every enquiry is handled with complete discretion and compassion. We understand this is a sensitive time, and we treat every conversation accordingly.

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We are based inJohannesburg, South Africa
Serving the greater Johannesburg area
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Response timeWe respond to all enquiries within one business day. For urgent matters, please include this in your message.
Confidential & compassionateAll enquiries are handled with complete discretion. We understand this is a sensitive time — your privacy is our priority.

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Frequently Asked Questions

Questions we are often asked.

Is there a cost for the initial consultation?

No. The initial consultation is completely free and carries no obligation. We visit the home, listen to your situation, and provide a quote. You decide whether to proceed — in your own time.

How quickly can you begin?

We work at your pace. If the situation is urgent, we will do our best to accommodate. If you need more time before starting, there is no pressure. We are here when you are ready.

Will anything be removed without my knowledge?

Never. Nothing is moved, donated, or disposed of without your explicit knowledge and consent. Every decision throughout The Sort is yours — we simply facilitate it correctly and with care.

What happens to items that are donated?

Donations are directed to the organisations that need them most — matched carefully to the nature of the items and the wishes of the family.

How are regulated items like firearms handled?

Regulated items follow the correct legal process — strictly and without exception. We have established the appropriate channels to ensure full legal compliance at every step.

Do I need to be present throughout the process?

We prefer to work alongside the family where possible, but we understand this is not always practical. We can discuss what level of involvement suits you during the consultation.

How long does the process take?

This depends on the size of the home and the complexity of its contents. During the consultation, we will give you a realistic, honest timeline — and we will always work at a pace that suits the family.

Do you work with estate attorneys and executors?

Yes. We have experience working alongside legal professionals and understand the requirements of deceased estate administration. We are happy to discuss referral arrangements directly.

Still have questions?

We are always happy to talk — reach out directly and we will do our best to help.